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Birchington Medical Centre
2020-01-13
Person
1
5
0
Written by a carer
Written by a carer 13th January 2020
My Father is 86 and disabled and my mother is 80 and is his immediate career. I do not live local to my parents and I needed some help. I totally understand that you were unable to offer the assistance I was asking for but my goodness does your receptionist have no compassion. Just a ‘I’m sorry we can’t help but hope your mum feels better soon’ would have been nice. She is very abrupt and although was able to answer my question I feel could not have given a damn about my predicament. My parents are very old school and struggle on without wanting to be an inconvenience to anyone.
I totally get it that you have to put up lots of rude people but it’s your job to help people get the need. Looking at the other comments on google this attitude is more common than not. Sorry for paying into the NHS and wanting to use the service. Helping people is obviously not high in your agenda.