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Birchington Medical Centre
2020-10-26
Person
2
5
0
Written by a carer
Written by a carer 26th October 2020
Always a battle to get an appointment or help when required. I care for elderly parents with health needs but rarely can I get medical help at the time of request. Most recently it has taken over a week to get help with mum's deteriorating leg condition and I had to get cross before something got done. This is ongoing and there has been no improvement in the last 2/3 years since I met with the then practice manager with my sister.
Suggested improvements
Listen carefully
Tell the truth over the phone. I was told that a prescription was available but it took over an hour and the fact I wasn't going to leave outside the surgery until I had it.
Think a bit more carefully about the impact of telephone consultations with the elderly who have concentration/dementia issue and need support with the call.