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Birchington Medical Centre 2020-10-26 Person 2 5 0

Always a battle to get an appointment or help when required. I care for elderly parents with health needs but rarely can I get medical help at the time of request. Most recently it has taken over a week to get help with mum's deteriorating leg condition and I had to get cross before something got done. This is ongoing and there has been no improvement in the last 2/3 years since I met with the then practice manager with my sister.

Listen carefully Tell the truth over the phone. I was told that a prescription was available but it took over an hour and the fact I wasn't going to leave outside the surgery until I had it. Think a bit more carefully about the impact of telephone consultations with the elderly who have concentration/dementia issue and need support with the call.