Birchington Medical Centre 2020-01-02 Person 1 5 0

Appointment with Senior Nurse Practitioner, Audrey (20 Dec at 9.30am). This was subsequent to a visit to Estuary View about a suspected DVT but was diagnosed as possible infection and to follow up with GP (hence this appointment I refer to below). I checked in online at 0920 and the screen showed that was Audrey was on time. I waited 45 minutes and when I checked at reception, I was told Audrey had called in sick 10 mins before my appointment. One of the receptionists said she came out and made an announcement. I did not see that and I’m not hard of hearing. Also, they said to bear with them as they were trying to rejig appointments but I had to leave as I had another appointment. Today (2 Jan) I called to make an appointment as my leg had swollen even more overnight. I was looking forward to using the new easy access system. The receptionist said the appointment system was in lockdown and the practice manager was on leave and was the only one that could unlock the system so I’d have to call in tomorrow. The irony! So once again I’ve had to rely on Estuary View to be seen promptly or, at all! Minnis Bay MP is, in my opinion, not fit for the purpose and needs to be overhauled urgently.