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Birchington Medical Centre 2015-05-26 Person 4 5 0

Today (Tuesday after the Bank Holiday)I had to visit the surgery after spending all weekend suffering from an incident that happened the previous Friday. I was advised to come to the surgery and queue for an appointment. There were 8 people in front of me. The doors were opened on time and all were greeted with a cheery welcome. I waited my turn and was then seen by a wonderfully professional and caring receptionist (H) who told me that she could get me a place with a Nurse Practitioner, but that her surgery wouldn't start for another 30 minutes. Within an hour of surgery starting I was seen by Barbara. Within 10 minutes she had given me the best care and attention I have received for a long while. She made suitable arrangements for a change of medication, notified my employers, gave me information on further self-help and re-checked that I was happy with what she had said, even consulting a Doctor to confirm the treatment. I hadn't been to the surgery for a long while, but today I was made to feel very important and special. I only had to walk next door for my prescription, and their work was done. A great weight was lifted, and I am grateful to all the staff who put their patients first with such excellent service.