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Birchington Medical Centre 2019-11-05 Person 0 5 0

Was on hold for just under an hour waiting to get through when I finally did was told to call back at 2pm as no appointments was available tried again at 2pm couldn't get through when I finally did was told all appointments had gone again and would have to call out of hours. I phoned out of hours and because I wasn't injured couldn't attend herne bay minor injuries unit and wasn't deemed an emergency for a and e. I waited until Monday for the process to start again and got nowhere had to call 111 who contacted surgery when again at 2pm I had no appoi tent finally at 4.40pm 3days later the receptionist calls giving me an appointment for 30mins later. I had the worst ear infection the Dr had ever seen and had been caused by the nurse who works here getting the scope stuck in my ear and scraping my drum and ear canal causing a hole in my drum causing the infection and I now can't hear properly in that ear.