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Birchington Medical Centre
2021-01-24
Person
4
5
0
Written by a carer
Written by a carer 24th January 2021
After a recent visit about an ongoing problem I found, getting to where I needed to be, was so much easier than it has been in the past, before covid and both lockdowns.
Receptionist on telephone previous to visit and on day of visit seemed to understand/ empathise/ inform me of what could be done/ suggested route... before, conversations were matter of fact and felt like you had to plead your case before the judge ( receptionist) to be able to get to see a doctor......
This last visit and the past two conversations with the receptionist have made me feel so so cared for and understood...a condition I have has been diagnosed and I am so delighted and grateful from my experience with the receptionists, the nurses ( as always, and doctors) and doctors.
Suggested improvements
Not at this time