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Birchington Medical Centre 2015-07-18 Person 4 5 0

I needed help for my fathr's decline and Trish sat with me and LISTENED and then got me an appointment for that afternoon. Dr Findlay was also sensible and helpful. Everytime we went in for one of Dad's many check ups,if Trish was there she stopped to check in with me and say Hi to Dad. It was very validating. One of the younger looking Receptionists doesn't engage readily enough - head goes down into 'I am busy' mode as you approach but the more mature Receptionists are very helpful. HAYLEY especially. I did have a lot of trouble with messages getting lost between the next door pharmacy and still haven't got dosset boxes for Dad which he really needs and I have been trying to get into place for 18 months. Although I had to go to the medical centre to get what I needed each time, the level of engagement and empathy was genuine and very supportive - many thanks,