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Birchington Medical Centre
2020-09-11
Person
1
5
0
Written by a carer
Written by a carer 11th September 2020
Have been trying to contact the surgery in preparation for a hip replacement - it is a soul destroying experience.
Every telephone call is prefaced by a 4 minute long lecture, 9 or 10 options then a wait of anything between 25 -40 minutes.
Results in my online record? N/A, N/A, N/A.
If this is the NHS way of operating 'digital first' the future doesn't look too good.
We were promised new things under new management - we have the same failings: long waits, poor access and a bunker mentality.....except we don't even get to see people face to face now.
Suggested improvements
Increase capacity, improve 'customer' service, listen and respond properly to your patients comments