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Written by a patient
20th September 2020


I am at a loss to understand why the surgery is still not seeing people F2F as most surgery’s and primary care are now seeing patients. As a nurse myself and work with receptionists regularly I feel the reception is given too much “power” to decide what people need with little medical knowledge to back up decisions that are made. I was told to make an appointment for blood test 2 week wait,decided to get my college to do it,results next day but unable to discuss this as receptionist told me although I need to have an appointment it would be routine,I asked the results but she can’t discuss that ,GP appointment is telephone in 3 weeks ,god help you if you are really unwell or having long term medical issues

Suggested improvements
Where are all the staff... ...working from home.? Bring them all back in

Experience
Involvement
Cleanliness
Staff
Appointment