Share review of Birchington Medical Centre

Birchington Medical Centre 2017-02-16 Person 5 5 0

I'm aware that your staff often come in for criticism on social media, something I follow but never comment on or post to, so I'd like to ask you to pass on to your staff some praise. I phoned the surgery at 11.45am yesterday, Wednesday 15 February, and spoke to a very polite and helpful receptionist. Having explained that I have asthma and that I've caught a cough and was having difficulty breathing, I was given an appointment for 3.15pm. I was impressed that she responded so positively and understood the need for speed. I've been in the unfortunate situation of needing to be taken to hospital by ambulance because I couldn't get seen by a GP. I was seen by Barbara, and again I can only praise her for her approach to problems, and I have the medication I need to get me well again. I would add that since we've moved here, both my husband and I have received much better primary care than we ever received at the surgery we attended in the Midlands. For both of us, we've had some long-term health problems resolved by the clinical staff at BMC and we've found all the staff we've encountered to be friendly, helpful and effective, so praise all round.