Birbeck Medical Group
Penrith Health Centre, Bridge Lane, Penrith, CumbriaEngland, CA11 8HW 166 reviewsReviews
On two consecutive days the hand sanitiser was completely empty.
It is extremely difficult to get an appointment at this surgery which is extremely stressful. The new system of waiting for a doctor to call back to decide if I really need an appointment is absurd and a total waste of everybody's time. I work in an environment where I can not carry my mobile phone so had to take a full day off work to sit around waiting for a phone call! The doctors also don't seem to have enough time and you feel like you are being rushed out of the door.
The service provided was good enough, I did not observe, perceived as felt parts of the patient care that could be improved.
When a patient has multiple issues don't make her wait on multiple phone calls. Receptionists are defensive when patients complain was told if I didn't like it to go somewhere else. Horrible attitude.
Last week I reported no hand wash in dispenser outside waiting room down. Today 16/1/18 still no hand cleaner.
this surgery cannot even supply a prescription on time and when i informed them i was having gaps in a regular use medication i was told its tough and i had to wait like everyone else. i agree noone should be recieving medication late and human error needs to prevent the huge shorfall in patient care that is happening at this practice.
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