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Birbeck Medical Group
2019-08-05
Person
1
5
0
Written by a patient
Written by a patient 5th August 2019
The surgery is complicated and bureaucratic. Every time I ring up I am told I have rung at the wrong time or pressed the wrong button so am speaking to the wrong service. As a new patient, there has been no information regarding how to navigate the complicated service offered and no helpful advice when asking for help. The staff are in general rushed and rude. Even when I got to see a dr their manner is terse and uncaring. One dr even stated “I cannot understand why I have so many patients booked” in reference to my long wait. Why not just apologise? There are never any appointments and I have taken to going back to my old drs and signing a temporary residence form each time. Although they are an hours drive away it is much easier to access. I wish I had never changed and just put my mums address when we moved house.