Billingshurst Surgery

Billingshurst Surgery 2021-05-01 Person 2 5 0

Now the surgery has been redone it appears they don’t particularly want patients in there. Unlike other Heath services during the pandemic they really are unwelcoming and will do as much as they can to avoid patients.

The communication is poor, phone lines engaged always, and having to wait long times for call backs. When you do go into the surgery for vital appointments they are quite unwelcoming. However when I go to a hospital with my child they are business as usual!?!

Billingshurst Surgery 2021-05-01 Person 2 5 0

Frustrating from beginning to end. Unable to get through to surgery, two week delay to speak to a doctor, another week to see a doctor and three months later have still not had all the tests I need

Please, more staff to deal with the increased workload and provide a better service

Billingshurst Surgery 2021-05-01 Person 1 5 0

Can't get through on phone Hostile receptionist

Why close phone lines at lunchtime when some patients can only use their phone during their lunch break ???

Billingshurst Surgery 2021-04-10 Person 4 5 0

I have been a resident in Billingshurst for two years and during that time I have found the service provided by the doctors and staff at Billingshurst to be excellent. This gives patients great confidence in using the service knowing they will recent the care and attention they require. Therefore I would like to say a very big thank you to every member of staff at the surgery as it has made my recovery from serious illness a smoother process.

Perhaps opening up more telephone lines in the morning as it very frustrating when the lines are constantly busy, just a thought!

Billingshurst Surgery 2020-05-13 Person 4 5 0

I have been a resident of Billingshurst for nineteen years and during that time I have received outstanding service and care from all the Doctors, Nurses and Staff.No excessive delays waiting for an appointment. As a Diabetic it is important to be checked on a regular basis and certainly this has been the case. I have been interested to watch the development of the site but have my concerns over the growth of the village as a place of residence ,hence increasing the pressure on the practice. My wife would totally support my views. Dr.Robert DT Sillett, MBE