Billingshurst Surgery

Billingshurst Surgery 2022-10-17 Person 5 5 0

Fitted me in for Covid booster & flu Always feel unwell post vaccination & work as a nurse so had a few days to recover before due at work

No

Billingshurst Surgery 2022-10-17 Person 4 5 0

I attended for Covid19 and ‘flu inoculations with an appointment time of 1233hrs. I arrived at 1231hrs, was met just inside the door and directed to join the ( short) queue. I waited almost no time before being directed to one of the rooms. The nurse and the lady on the computer were very helpful and the inoculations were given quickly and efficiently - not to mention almost painlessly. I was asked if I was driving and advised to wait 10 minutes or so before setting off. The whole process was efficient and on time so I don’t think it can be improved upon.

Nothing in this instance. However, I gave only 2 stars for ease of getting an appointment as on two visits to the surgery I was told I had to ‘phone between 0800 hrs and 0900 hrs and when doing this the wait was 40 minutes. Not good, and why they cannot take advance bookings (as they do at the dentists) by using a diary is a mystery. Also, if people visit the surgery to make an appointment could this not be dealt with there and then? I appreciate shortages of staff and other factors but the system could be made easier.

Billingshurst Surgery 2022-10-17 Person 4 5 0

Having tested negative for Covid for first time on 11/10/22 I was asked to make an appt for 28 days time to have the Covid booster vacc. Did have the flu vacc. If I have a problem getting an appt I go to the surgery at 7.15am to 7.30am and wait outside.

In present circs you are doing as well as can be expected.

Billingshurst Surgery 2022-10-16 Person 3 5 0

Unless you are online at 8am exactly you will not get an appointment, and if you do find a slot by the time you've written a brief reason why the slot has gone. When you ring at 8am and select the ring back option, when they do ring you back , all the appointments have gone, which in theory should not have happened because if you do ring back in the order your message says there should be appointments available and on 2 occasions the receptionist has put the telephone down on me. The receptionist will also inform you there are no appointments without taking your name or asking why. Without checking someone's name how do they know they aren't having a crisis or are very ill and nit wanting to cause a bother.

Make getting appointments easier.

Billingshurst Surgery 2022-10-16 Person 4 5 0

It’s not easy to get an appointment

You’re doing your best and it’s appreciated