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Billingshurst Surgery
2024-04-25
Person
3
5
0
25th April 2024
I have in the recent past hung on the phone for an hour, trying to get through to make an appointment, by which time all appointments were gone. On this occasion e-consult worked well for me.
Suggested improvements
The impossible - more doctors, more telephone lines, and an end to this ridiculous rule of ‘ring at 8 o clock’.
30th April 2024
Response from Billingshurst Surgery
Good afternoon, thank you for your feedback. We continuously review and improve our appointment system to ensure we offer the most capacity for our patients. Earlier in the year we also recruited a new full time GP, Dr Philip Wilcox, which has allowed us to offer more appointments. Many thanks, Billingshurst Surgery