Share review of Billingshurst Surgery

Billingshurst Surgery 2021-09-06 Person 1 5 0

Most people complain about the long wait to have a call answered when you phone the surgery for an appointment. This has been a problem before the pandemic so I think it's a management problem. Frankly its not up to someone answering the phone to decide whether you can have a face to face appointment. It's time the surgery was open normally. and patients respected. At the moment we are not getting the service which is due. Something has to change at Billingshurst Surgery . Too often we are given excuses and nothing improves...now its the telephone systems, then the online systems etc.What next?

Simplify the online booking system instead of this ridiculous NHS app. Are you really expecting elderly patients to go through that tedious process of setting up the system for themselves. I gave up because I was not prepared to play along with a system introduced not with the patients in mind. (I am computer literate and still find this treatment unacceptable). Do you not look at the demography of your patients? Have you not compared the telephone call for an appt with the new online app? Do you not see the overkill of a simple process. People just want a slot thats all. I can book online a hotel room on the other side of the world in a fraction of the time that it takes to set up the app and all I want from the surgery is something similar.