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Billingshurst Surgery
2024-04-20
Person
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20th April 2024
It was obvious I needed to be seen by a doctor, given that I had been referred by a registered nurse. Although I could not be seen on the day I called, I felt an appointment could have been made for the next day. Instead, I had to phone again on the following morning to obtain an appointment. I felt this was an unnecessary waste of my time and the surgery’s resources.
Suggested improvements
You could have made an appointment for me when I telephoned the first time.
30th April 2024
Response from Billingshurst Surgery
Good morning, Did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery