Share review of Billingshurst Surgery

Billingshurst Surgery 2021-09-30 Person 0 5 0

Luckily I am not a patient here and purely advocate on behalf of a patient but the treatment that I have witnessed at this surgery left alot to be admired! Rather than focusing so much time and effort on a system upgrade, I think it would be more beneficial for this doctors surgery to focus on retraining their reception team. Considering they are the first point of contact for mentally and physically unwell patients, basic customer service skills are non existant, let alone any sort of manners or empathy for those in need. Rather than being pro active and ready to help, they are dismissive and uncooperative. For some mentally ill patients, having the courage to make that first call to the doctor to seek some help is such a huge and scary step to make, it's therefore imperative that the first person they speak too has the ability to make them feel safe and supported, not shut down, ignored and made to feel a burden. This initial contact could be the difference between life and death for some one suffering from suicidal tendencies. I therefore feel it is important to provide honest feedback relating to the service I have witnessed, in the hope that some staff training is implemented at this surgery to give the receptionists the ability to learn how to show some dignity and respect to their patients. If this cannot be done I would highly recommend getting some new receptionists!

As stated above