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Billingshurst Surgery 2021-05-02 Person 1 5 0

Insufficient staff employed to manage new triage system. Dr telling you - after waiting 45 minutes on the phone ‘you will be answered shortly’. Rudest reception staff who told me categorically to wait outside without discussing why I was there. She refused me entry to the entrance hall and I only wanted to sit down on the chair provided while I waited for the correct form to be printed The surgery had printed one dated 2017. You lack all humanity when dealing with Billingshurst people, any sensitivity when posting on your website or sending text messages and certainly do not deserve any funding you receive for registered patients. Having said that, in all fairness, once you are in front of a doctor, they are very good. But the surgery as a community facility is falling far short. You should learn from Pulborough or Storrington - currently there is no comparison.

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