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Biddlestone Health Group 2015-01-02 Person 3 5 0

Some of the reception staff are great but they often seem harassed and rude. If they took a little more time to listen to your request then they would be less stressed by having to correct mistakes. I have sat in the waiting room and observed the staff (lady with long blond hair) be really rude to an older patient who was clearly muddled up and I felt sorry for him. When people visit the GP they are often frightened or feeling a bit vulnerable to so care and compassion from the front desk is really valuable. Always find the doctors and nurses helpful and give good care.