Biddlestone Health Group

Biddlestone Health Group 2021-05-11 Person 1 5 0

hey im soofia coz its the right answer to give I've had loads of help from doctor tew with my depression anxiety from soofia

hey im soofia i just wish that i could get help to figure out why im feeling really anxious right now from soofia

Biddlestone Health Group 2020-05-01 Person 3 5 0

Being asked by the receptionist to describe my symptoms. No thank you. I called to speak to a doctor. I think it's a pre-requisite for reception staff here to be rude, and this one definitely had ideas above her station. Not only that, seemed genuinely offended that I refused to relay my symptoms to her. You're a receptionist, and while you no doubt have your role to play, you are NOT a qualified health professional and you should NOT be acting like one. A disgrace.

Biddlestone Health Group 2020-02-12 Person 3 5 0

I love the service of care I have received from doctors and nurses at this surgery, however I must be honest, I truly dread speaking to the receptionist with the blonde hair and the fringe. I find her to be extremely patronising towards patients, as well as abrupt, unsympathetic and quite cold in nature. She is ultimately the customer-facing part of the surgery, and the first face people see when you walk through the door. Every time I have spoken to her she has been rude and very unwelcoming, making me feel like a problem. I would strongly recommend a course in customer service standards. As someone who has worked in customer-facing roles for almost 10 years, I'm astounded.

Biddlestone Health Group 2020-02-12 Person 5 5 0

Fantastic surgery with supportive and caring staff. A credit to the NHS

Biddlestone Health Group 2020-02-10 Person 5 5 0

Everyone is always helpful. The doctors are sympathetic and understanding and always listen to your problems.