Biddlestone Health Group

1 Biddlestone Road, Heaton, Newcastle upon Tyne, England, NE6 5SL 1 2 3 4 5 305 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
11th May 2021


hey im soofia coz its the right answer to give I've had loads of help from doctor tew with my depression anxiety from soofia


hey im soofia i just wish that i could get help to figure out why im feeling really anxious right now from soofia

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
1st May 2020


Being asked by the receptionist to describe my symptoms. No thank you. I called to speak to a doctor. I think it's a pre-requisite for reception staff here to be rude, and this one definitely had ideas above her station. Not only that, seemed genuinely offended that I refused to relay my symptoms to her. You're a receptionist, and while you no doubt have your role to play, you are NOT a qualified health professional and you should NOT be acting like one. A disgrace.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th February 2020


I love the service of care I have received from doctors and nurses at this surgery, however I must be honest, I truly dread speaking to the receptionist with the blonde hair and the fringe. I find her to be extremely patronising towards patients, as well as abrupt, unsympathetic and quite cold in nature. She is ultimately the customer-facing part of the surgery, and the first face people see when you walk through the door. Every time I have spoken to her she has been rude and very unwelcoming, making me feel like a problem. I would strongly recommend a course in customer service standards. As someone who has worked in customer-facing roles for almost 10 years, I'm astounded.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th February 2020


Fantastic surgery with supportive and caring staff. A credit to the NHS

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th February 2020


Everyone is always helpful. The doctors are sympathetic and understanding and always listen to your problems.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Biddlestone Health Group: http://iwgc.net/ecbmu