Share review of Biddlestone Health Group

Biddlestone Health Group 2020-02-06 Person 4 5 0

The GPs are amazing, especially the ones I have seen more than once, Dr. Crook, Dr. Carrington, and Dr. Robson. I felt like I was being listened to and didn't feel like I was being judged, which is very important to me because I am mostly at the surgery due to addiction and mental health issues. I felt like everything was ultimately my choice, although the GPs still gave helpful suggestions and advice. The receptionists are always really nice and helpful, and the surgery is always clean. It is sometimes frustrating if I want to book an appointment that day, as there have been times when I have had to make 30+ separate phone calls before I could get through. I understand that it isn't the surgery's fault that it is hard to get an appointment, but a suggestion I would make is to have a queue on the phones, so maybe patients could call and they would just be placed in a queue and have to wait, rather than having to keep calling until the line isn't busy. Overall, best GP surgery I have ever been registered with. I have moved and it would be more convenient for me transport-wise to register somewhere else, but I am still with Biddlestone because I like it so much.