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Bexley Medical Group
2021-01-16
Person
1
5
0
Written by a patient
Written by a patient 16th January 2021
Having recovered from heart surgery I was required to have sutures removed and I was told by the GP surgery to go to a local A&E department. Due to Covid concerns I was not happy to attend and wait in a hospital A&E as I was in the vulnerable group . I checked online and most hospitals were saying they would only see emergency patients. It took most of the day for me to explain my situation to the GP surgery and eventually at 4:30pm I was able to go and see the practice nurse who removed the sutures in 5 minutes. I was able to make lots of phone calls and search the internet to inform me but I was exhausted and found the stress and frustration unacceptable. There has not been any evidence of patient care from this practice and in the current pandemic I find this shocking. The surgery recorded message is unhelpful and takes ages to connect to speak to someone.
Suggested improvements
Consideration for others would be a good starting point. People contact the surgery for help or advice, not to be treated and dismissed as though they are a nuisance.