Beversbrook Medical Centre

Beversbrook Medical Centre 2022-03-17 Person 0 5 0

So I never even got the call iv been wating almost 2 weeks for it and no one called

Called me for thr appointment I had to take time off work for it

Beversbrook Medical Centre 2022-03-15 Person 1 5 0

You can never seem to get in contact with Beversbrook surgery via the telephone. They text you appointments they make without consulting you if thats the best time. The surgery cancelled my appointment via text message fairly near to the appointment.....it was only a blood test so I dont really know why it had to be cancelled. As a result of the confusion I mistook the time for the new appointment.....by half an hour. I was fully prepped to go to the appointment and am not in the habbit of missing appointments. Within 5 minutes of missing it, I received a really annoyed text message saying the NHS take these matters really seriously etc etc. I immediately tried to call but alas after 10minutes of being on hold I just got in my car and drove round to the surgery. It was like the Mary Celeste. No one was about at all apart from one lonely receptionist. She managed to make me an alternative blood test appointment for another weeks time. (two weeks will have gone past since the blood test was asked for). I am thankful to the receptionist for her help but honestly, what a hassle.

Have more people available to answer the phones! Send text message reminders instead of rebuffs would be way more helpful.

Beversbrook Medical Centre 2022-03-15 Person 3 5 0

It is very difficult to get an appointment although the messaging service makes it easier. You need to know the name of the nurse, doctor etc or your message can remain in limbo. Everybody is very helpful when you do get through.

I have had no major problems with the surgery.

Beversbrook Medical Centre 2022-03-12 Person 0 5 0

Beversbrook Medical Centre used to be excellent in every way, until it merged with Patford House and Sutton Benger. Before the merger, booking an appointment was easy. We would either ring through to reception at Beversbrook, where the telephone was almost always answered promptly, or we would use the SystmOnline service, where we could view all available appointments and book with ease and convenience. Since the merger, booking an appointment feels impossible. Last time I needed an appointment, I called in at Beversbrook Reception only to be told to book via Doctorlink; when I then accessed Doctorlink, it instructed me to contact my GP directly for a routine appointment. I was pushed from pillar to post. At the time, I was experiencing a very painful shoulder which was disrupting my sleep, but after answering many questions on Doctorlink, the advice from that 'service' was to take painkillers and rest at home. I just needed to see a doctor! My wife and I have found that when we telephone through to Patford House, our call does not get answered. On several occasions, we have been on hold for up to 20 minutes before giving up. All the time, a pre-recorded voice repeatedly reminds us that, "Your call is important to us." It feels ridiculous and frustrating to be unable to do a simple thing like book an appointment. People with medical issues are often anxious and/or in pain; the last thing they need is to be put through such a confusing and stressful experience when trying to access a doctor.

Please, please bring back the option of booking appointments through SystmOnline. Please make it possible to book appointments over the telephone.

Beversbrook Medical Centre 2022-03-11 Person 2 5 0

I have a medicine that I have had on repeat for years with no issues and with medication reviews during this time. Unfortunately I lost the last prescription and asked for a replacement. The reception staff were fantastic with trying to help me with this but the Dr that it was passed to only issued a weeks worth and removed the medication without any conversation with me or arranging an appointment to discuss. I'm now left feeling very anxious and let down by the medical team.

Discuss changes of repeat prescriptions with the patient instead.