Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
925
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-04-11
Person
5
5
0
11th April 2022
I completed the Doctorlink questionnaire yesterday and this morning received a text offering me an appointment at 10.35 which was amazing
The chap on reception was (as always) super friendly and helpful - got my access to my online records sorted
I saw Hannah who I felt went above and beyond in terms of her help to me and I really felt heard, seen and cared for which I really really appreciate - thank you
Suggested improvements
nothing
12th April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review, it is much apprecciated and welcomed. I will be sure to share the message with Alex and Hannah. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-08
Person
3
5
0
8th April 2022
Because I was told on three occasions there were no appointments available and they would email me with one, it didn't happen until I received a text after my third visit.
Suggested improvements
Been more efficient.
14th April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to post this review and we are sorry to hear of your dissatisfaction. I would welcome the opportunity to discuss further and as your message is anonymous I can be contacted on julie.taylor167@nhs.net. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-04-07
Person
5
5
0
7th April 2022
I’d like to thank the staff at Beversbrook and Patford house for their help and support.
When our guest from the United States caught Covid during his recent stay which developed into a chest infect and meant that his stay with us was much extended. As a result he ran out of his prescribed medicine .
I asked the surgery for advice and Emmy Butcher, Melanie Cobb and Rebecca Rose-Lewis did their utmost to resolve the situation. When there were problems with the issued prescription Dr Astin drove to the pharmacy to personally authenticate the paperwork.
Further help was provided by Dr Church on the following day when our guest needed a Fit to Letter.
You really did go the extra mile.
Grateful thanks from us and our guest.
Suggested improvements
Nothing
8th April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to log this review, it is welcome and very much apprecaited. I will ensure the staff mentioned are aware of your kind comments. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-06
Person
5
5
0
6th April 2022
Extremely helpful. Great service, particularly Melanie on reception and Dr Peterson.
Suggested improvements
Nothing
8th April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to log this review, it is welcome and very much apprecaited. It will of course be highlighted to Melanie and Dr Peterson. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-06
Person
2
5
0
6th April 2022
The stock answer was you must use www. doctorlink.com and converse with triage nurse or telephone call before we will make face to face appointment with a doctor.
No consideration given to us of the older generation who are not tech savvy.
Suggested improvements
Make it considerably easier to get face to face appointment with a doctor.
8th April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review - I would be very happy to address your concerns further. As your message is anonymous please feel free to contact me direct on julie.taylor167@nhs.net anytime. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s