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Beversbrook Medical Centre 2022-09-28 Person 3 5 0

My appointment with Nurse Bennett was good, she was really friendly, helpful, professional and put me at ease. Getting an appointment with the nurse was fairly easy and straightforward. The appointment was booked over the phone and mutually convenient date/time was chosen.

Following my appointment with the nurse I asked if I could book an appointment to see a specific female doctor. The receptionist appeared stressed and under pressure and didn’t give very good customer service. Both receptionists appeared strained and were not smiley or welcoming. They told me that the booking team would be in touch to give me an appointment which I thought was a bit odd as they presumably have a diary in front of them to check availability? It took 6 days for the booking team to get in touch and it was with a doctor that I didn’t ask for! The booking system doesn’t appear to work very well. It takes a long time for someone to contact you via text, there’s no discussion about a mutually convenient time for an appointment and when I asked whether the doctor I was seeing was male or female I received a very curt reply! It appears to be very difficult to get an appointment with a doctor these days and booking an appointment is a totally impersonal process/experience! Seeing a doctor is always my last port of call and we shouldn’t be made to jump through hoops or made to feel bad for asking to see one!