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Beversbrook Medical Centre
2023-01-20
Person
0
5
0
20th January 2023
Came in to get a meds review and was told I would have to wait a month.
Suggested improvements
Everything from attitude of receptionist who spend all their time chatting (date 20th Jan) and optimisation of service.
26th January 2023
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. Medication reviews are in most cases planned a month in advance - allowing the clinicians more time to deal with urgent care matters that arise daily - it would not stop this issue of any medication that is needed. I am sorry to hear you found the receptionist were chatting - I imagine you mean general chit chat - which is not acceptable. We do have new staff being trained so I would hope perhaps it was discussions reference our processes. If you would like to discuss any patient services matters further please do email beversbrook@nhs.net and ask for Paula who I know would be happy to engage. Best wishes - Julie Taylor - Operations Manager