Share review of Beversbrook Medical Centre

Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. Medication reviews are in most cases planned a month in advance - allowing the clinicians more time to deal with urgent care matters that arise daily - it would not stop this issue of any medication that is needed. I am sorry to hear you found the receptionist were chatting - I imagine you mean general chit chat - which is not acceptable. We do have new staff being trained so I would hope perhaps it was discussions reference our processes. If you would like to discuss any patient services matters further please do email beversbrook@nhs.net and ask for Paula who I know would be happy to engage. Best wishes - Julie Taylor - Operations Manager