Beversbrook Medical Centre 2023-02-17 Person 0 5 0

Horrendous experience. I am in severe pain with a back problem to the point of being agent able to stand or walk and am having to chase constantly to request medication to manage this. The incident started two weeks ago (with an out of hours 111 attendance who issued a particular medicine to ease what was a 10/10 pain) and I am still very much in the acute phase. After much chasing a repeat script was issued for a 5 day supply (that was over a week ago) and I am now rationing that as there is no sign of them being willing to prescribe further or discuss alternatives with me. I have repeatedly indicated in my messages that I would be happy to discuss the request with a gp as I do appreciate the medication in question is not suitable long term and has addiction risks. A look on the NHS website suggests it can be used for up to 4 weeks however before needing to be reduced and I am only at 2 weeks today. A phone appointment has been made for me on March 15th but I’m not quite sure what they expect me to do for the next month! There is absolutely no pro activity from the surgery - I am doing the follow ups, chasing and contact constantly. Added to this I have a medical history that does raise a potential red flag with this current issue and that has not been picked up on. Not a surprise as they seem incapable of coding my medical record correctly. I will be looking to change surgery asap or even consider paying to use a private gp. I just want someone who actually cares about their patient.

Care about the patient and perhaps call to discuss the issue rather than hide behind the messaging on SystmOnline. Show some empathy.