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Beversbrook Medical Centre
2022-09-22
Person
2
5
0
22nd September 2022
Horrendous to get an appointment. Child was suffering with their breathing (asthma related), nothing could be offered and was told to course other care. You can never get an appointment with this surgery. Receptionists aren’t helpful as they just direct you to doctor link (which is a waste of time) or message the doctor directly. I feel sorry for the receptionists because I imagine they can get a lot of abuse for management decisions. If an under 3 year old can’t use Doctorlink, at least have some back up if I child needs to be seen!
Suggested improvements
Have better appointment system for receptionists being able to book appointments for patients. Like above, if you can’t use Doctorlink for a 3 year old, have something in place they can offer rather than having to call 111.
22nd September 2022
Response from Beversbrook Medical Centre
Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction - we are unable to investigate further as your message is anonymous but I would welcome the opportunity to look further into this if you would like to email me on julie.taylor167@nhs.net - With best wishes - Julie - Patford House Partnership