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Beversbrook Medical Centre
2018-07-10
Person
3
5
0
Written by a patient
Written by a patient 10th July 2018
I submitted a request for a repeat prescription and a week later went to collect it from the chemist only to be told it had not been received from the surgery. I was told by the receptionist in the surgery that it had to be "signed off" by the doctor as it needed to be reviewed.
My prescription consists of:
Eye drops prescribed by my consultant and he reviews this as they are vital for my eyesight.
Two inhalers for mild COPD which was reviewed by the nurse on 12th April
I can only assume that your records are not updated properly. Also if there is a delay in issuing a repeat prescription I would like to know who decides that it should be "signed off" by the doctor, why it should take so long for this process and why I was not informed that my prescription would not be in the chemist after the 2 working days stated on the repeat prescription.
The doctors in this surgery are wonderful but the admin staff leave a lot to be desired.