Report this review of Beversbrook Medical Centre
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Beversbrook Medical Centre
2024-04-29
Person
0
5
0
29th April 2024
Very poor service. Simply ignored. I have been emailing and calling about an issue with my prescription since 8 April. I called and requested a copy of a policy document, on 12th April, I was asked to request this in writing, which I did on the same day, via email, after no response (they claimed they had not seen it), I re-sent the same email again, which they acknowledge had come through, since that time they have simply ignored me. I have phoned them many times for an update and asked to speak to the Practice Manager, who has not even bothered to return my calls. I will now be taking this complaint higher, as it is totally unacceptable that they treat their patients in this manner. Very disappointed.
Suggested improvements
Respond
17th May 2024
Response from Beversbrook Medical Centre
Dear Patient, We are very sorry for the frustration and inconvenience you have experienced. Your feedback is important and we are committed to addressing all concerns. Please accept our sincere apologies for the lack of communication and follow-up and appreciate that you have taken this matter higher and this is in process. We appreciate your patience. Kind Regards, Julie Taylor - Operations Manager