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Beversbrook Medical Centre 2024-04-29 Person 0 5 0

Very poor service. Simply ignored. I have been emailing and calling about an issue with my prescription since 8 April. I called and requested a copy of a policy document, on 12th April, I was asked to request this in writing, which I did on the same day, via email, after no response (they claimed they had not seen it), I re-sent the same email again, which they acknowledge had come through, since that time they have simply ignored me. I have phoned them many times for an update and asked to speak to the Practice Manager, who has not even bothered to return my calls. I will now be taking this complaint higher, as it is totally unacceptable that they treat their patients in this manner. Very disappointed.

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