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Beversbrook Medical Centre
2022-06-10
Person
4
5
0
10th June 2022
I was worried due to my previous bad experience in the surgery (even my 4 year old said 'mommy why didn't the doctor do anything to me?'), however, the recent appointment were completely different than what I experienced a month ago. I felt we were in the centre of discussion and was well listened to. Even my 4 year old little felt the difference between the two appointment as he listened and followed the instructions about avoiding strawberry for his benefit after we left.
Suggested improvements
I would say the client meeds to be focused and listened. Among all my appointment with this surgery, all my experience was satisfying except once with the doctor who treated us as untouchable or as a source of infection although I took mi 4 year old one for sleed disturbance.
I would suggest to train doctors to listen to their patient and their worries rather than step by step procedure.
13th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review, it is welcome and much appreciated. It is good to hear that appointments (bar one) have gone well and that you have noticed an improvement. Your comments will be noted and viewed by the wider team so that learning needs can be implemented as necessary. With many thanks and best wishes. Julie Taylor - Patford House Partnership