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Beversbrook Medical Centre
2022-11-03
Person
0
5
0
3rd November 2022
There is little point in these surgeries having telephones as they are never answered and after 15 minutes or some other arbitrary time the call is cut off. It would be quicker to walk there and meet the receptionist in the first place. Patford house was a good praxctice what has changed that now makes it so bad. Can we have the old one back please
Suggested improvements
Answer the phone and employ more staff.
15th November 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review and we are of course sorry to hear of your disappointment. What I can confirm that in the not-too-distant future we will be upgrading our phone system - it should have many new features which will be of benefit to all patients. We have also been successful in adding to our call handling staff so call waiting times should greatly improve - With best wishes - Julie Taylor - Complaints Lead