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Beversbrook Medical Centre
2022-07-28
Person
4
5
0
28th July 2022
In regards to ease of getting an appointment, it can take a long time to get through on the phone, and it's not always possible to get to the surgery as I have mobility issues. There has been numberous times I've been waiting for 30ish minutes just to be hung up on. Making appointments online is ok if it's not an urgent one.
Suggested improvements
Need to bring back the SMS service to remind patients of appointments.
29th July 2022
Response from Beversbrook Medical Centre
Good Afternoon Dear Patient - Thank you for taking the time to write this review. it is most welcomed. The phone are continuing to run with high volumes and we would like to confirm we welcome online messages which we will always try to reply to same day. If you need any online access please do say and we can set this up for you. Also we do always send SMS messages for reminders - perhaps you would be kind enough to confirm we have your correct mobile when you next call. With best wishes - Julie Taylor