Thanks for your feedback, it is much appreciated - sadly our Reception team aren't magicians but they do try their best! We do have limited emergency availability on the day, which unfortunately we are not able to provide to patients who are requesting a routine appointment as this will mean we are unable to treat the patients who need on the day assistance the most. We usually use our Doctorlink symptom checking service, to help us to ensure that patients who need more urgent treatment than the next routine appointment are given the opportunity to be seen appropriately. In future, if it is an on the day appointment you feel you need then you don't need to call us, you can use www.doctorlink.com as soon as your symptoms have started and we will contact you to make an appointment as appropriate. If you do call us, our Reception team will ask you questions so that they can help you as efficiently as possible - the more information we have the easier it is for us to be able to help you resolve your query. In some cases, this may also save you the time in attending an appointment as our team may be able to help you find a quicker resolution using your Online Services or offer signposting solutions. I hope this helps to answer your question and to assure you of our best intentions.