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Beversbrook Medical Centre
2023-11-03
Person
2
5
0
3rd November 2023
55 minutes in the waiting room waiting for my appointment and still the only explanation is “running a little behind”. Appreciate things happen but no explanation on any possible delay on checking in and no updates ongoing. While sat waiting I overheard a fellow patient get a hard time for being 4 minutes late for her appointment !!
Then finally see the doctor to be told it could have been done over the phone !legend they asked to see me in person
Suggested improvements
Communication
6th November 2023
Response from Beversbrook Medical Centre
Dear Patient, Thank you for taking the time to share your feedback with us, we apologise for the extended wait time you experienced during your recent visit. We understand how frustrating it can be to wait without clear communication about the delay. We value your feedback as it helps us enhance our services and provide better experiences for our patients. Kind regards, Julie Taylor - Operations Manager and Complaints Lead