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Beversbrook Medical Centre
2023-11-29
Person
0
5
0
29th November 2023
My husband’s oncologist contacted the surgery last week to ask that they issue an urgent prescription ahead of chemotherapy. Not only was there no response but no one has since replied to his request for a call back.
A couple of weeks ago the surgery also failed to progress a prescription for painkillers which my husband needed for cancer pain.
We will now be moving to another surgery.
Suggested improvements
Timely responses to a patient needing critical care.
3rd January 2024
Response from Beversbrook Medical Centre
Dear Patient, We are very sorry for the challenges you have faced. We understand your husband's care is crucial, and we are disappointed to hear about the unresponsiveness you encountered. Your decision to change surgeries is understandable given these circumstances but if you would like to discuss anything further, please do contact me on julie.taylor167@nhs.net