Beversbrook Medical Centre 2023-02-17 Person 0 5 0

A week ago I actually managed to get through on the telephone. I wanted to make an appointment to see someone about a problem I have had since Christmas, hoping that maybe it would resolve itself and not wanting to take up Drs time. It has not, despite my best efforts at self medication I am still in pain. The person I spoke to was curt, unapologetic when coughing down the phone at me and the best I could get was my details being passed on to the bookings team who would text me with an appointment ... A week later I have heard nothing. As others have said your system is broken. Online bookings are impossible, perhaps you should let your nice telephone answering machine know as that is the first recommendation when you get through. And it would not appear that ringing up to get an appointment gets you no further than being assessed by some anonymous team who don't know the full facts of what someone's ailment is. I can only assume that I have fallen through the cracks or my issue is not considered important enough based on the details given to the team by the coughing receptionist... I was fully expecting to have to wait some days for an appointment, I was not expecting to have to wait over a week to even be given a slot.

There is huge room for improvement.