Share review of Beversbrook Medical Centre
Tweet
Share
Beversbrook Medical Centre
2018-09-28
Person
2
5
0
Written by a patient
Written by a patient 28th September 2018
I don’t want to bash hardworking nhs staff, but I have to say this is one of the poorest surgeries I have used. Appointments have to be booked several weeks in advance and no emergency appointments are ever available. Worse still it feels chaotic with poor communication between staff. For a long term issue I’ve had I’ve been in for an appointment after waiting weeks to get one only for the doctor to be googling other clinics for me to book at as they don’t have facilities there, despite having discussed this very thing with other staff. I’ve often also felt that doctors have “fobbed me off” making assumptions about conditions and my lifestyle without really exploring with me what the problem is properly. Luckily I’m generally healthy without much need to visit, but I feel sorry for anyone in serious need.
4th October 2018
Response from Beversbrook Medical Centre
Hello there, thanks for your feedback which is very much appreciated. I am disappointed that we don't appear to have lived up to the usual high standards which we strive for here and I am very sorry that this has been your experience. I would like to speak to you further about your visit if you are willing and would welcome contact to me at emmybutcher@nhs.net so we can explore what went wrong here. I feel that we could certainly work together and take your feedback to make improvements to ensure this is not the experience of other patients in future and I would like to hope we can provide a better service for your next visit. I hope to hear from you soon and in the meantime, thanks again for your feedback - it's very helpful. Kindest regards - Emmy Butcher, Managing Partner