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Beversbrook Medical Centre
2022-06-27
Person
3
5
0
27th June 2022
Despite an ongoing issue I have, it took repeated emails (via systmonline) to secure an appointment which happened 5 weeks and 2 days after my first email! I, like many others, remember when you could phone up and get an appointment for an ongoing issue for 3 weeks' time. It's now impossible to make a 'routine' appointment. I dread needing to make another for the same issue in 5/6 months' time. However, for another issue I was seen quickly (after using Doctor Link) and referred to GWH.
Also, receiving your appointment via text is not helpful, especially for those who work full time, out of the area, as you can't reply to ask for an early or late appointment and nobody answers the phone (in my experience) anymore either.
It seems that there is no consistency or definitive system - certain systems (phone/email/DrLink/Syst. Online) determine when you'll be seen! The lack of human interaction when requesting/getting appointments is not good, in my opinion. I'm not a complete technophobe but it must be awful for those without email and smartphones (yes, I know a few).
Suggested improvements
Being able to make an appointment for an ongoing issue at a time that suits would be enormously helpful.
28th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of the frustrations with some of our services. We note you indicate the good service you received when using Doctorlink, this information is welcomed and appreciated. As your message is anonymous with regret I am unable to address the specifics of the frustrations. However we have a lady in post who is here to deal direct with our patients with the aim to improve all areas surrounding patient services. If you would like to email beversbrook@nhs.net and ask for Paula to contact you I know she would be happy to engage. With best wishes. Julie Taylor - Complaints Lead - Patford House Partnership