Thanks for your feedback, which is very helpful. I am sorry that you have found the new Doctorlink Triage service has not met your needs. We are using Doctorlink to ensure that patients are offered a timely appointment by the most appropriate clinician. On the whole this is working very well and our Patient access has greatly improved as a result. However, like any new system we appreciate there are probably going to be some teething problems and we are grateful for the patience and support of our patients whilst we implement this. Hearing about experiences such as yours is useful to us and to the developers of the website so that we can make the system useful for all patients. To this end, I would be interested in discussing this with you further and would be grateful if you could contact me at emmybutcher@nhs.net. Once again thanks for this feedback and I look forward to hearing from you soon.