Beversbrook Medical Centre 2023-02-14 Person 0 5 0

Your system is broken it is beyond hopeless. We waste hours sitting waiting on the phone for it to be answered to only get fobbed off with the promise of a call back which doesn't generally happen. Why can't you cut out the middle man why can't you call to get an instant appointment rather than being passed through to a team and having to wait for a call back that may or may not happen. You are over complicating a process. We seem to be in a neverending loop of trying to get an appointment. You also seem to have forgotten that people work, have meetings, have children at school we can't just always drop everything to answer a return call - the reason I call when I do is because I have that moment free. I could keep going with the absolute ineptitude of your service but I really can't be bothered to waste anymore of my life on it. I feel sorry for your staff who are probably facing never ending frustrated people. If I could give 0 stars I would. The service just seems to keep getting worse rather than better.

Make me appointments over the phone rather than referring to a bookings team who in our history don't tend to phone back. Have a decent online system - filling in the same day urgently care form is very un-user friendly and doesn't actually result in anything more than you being promised a call back. Not sending email appointments that we can't generally make and are then back into the loop of trying to rearrange the appointment.