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Beversbrook Medical Centre
2022-03-25
Person
4
5
0
25th March 2022
I would like to compliment the service I received today on behalf on my father. I have spoken to the surgery several times this week and he is having ongoing treatment. Today I felt he really needed to see a practitioner and the receptionist ( Melanie Williams) was very helpful. When I explained my concerns she managed to get my father a face to face appointment. She even rang me back to say she had managed to organise this.
We saw Dr Olowonya who was very thorough and gave us a detailed treatment plan to go forward. I was impressed with his care and advice.
We haven’t always had a good experience with the medical practice mainly in trying to get appointments and issues with prescriptions although once we have seen a doctor we have been happy with the care that has been given. However I cannot fault the service we were given today and I hope this means things are improving.
Suggested improvements
To answer calls sooner. I was on hold for 25 minutes..
28th March 2022
Response from Beversbrook Medical Centre
Good Morning Patient, Thank you so much for taking the time to write this review. We are pleased to hear your father had good patient care from both Melanie and Dr Olowonya, this will be relaid to them. Your point reference the telephone wait will be discussed at our next patient services meeting and we will of course be looking to improve this. Thank you again, your review is much appreciated. Julie Taylor - Patford House Partnership