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Beversbrook Medical Centre
2022-07-26
Person
4
5
0
26th July 2022
I went through Doctorlink and was given an appointment. However I felt I needed to be seen quicker. Gemma,the lovely receptionist, dealt with my worries in a confidential manner and listened to what I had to say. I then received another appointment for the next day.
(Thank you Gemma! Very much appreciated)
Dr. Oraegbuna was also very lovely!
Keep up the great work.
Suggested improvements
While I understand the use of Doctorlink, I feel it's not the best system.
It doesn't give you an opportunity to explain things.
eg.I had a gynaecological issue which really worried me because I have previously had problems. Nowhere could I get that point across. So my appointment was made for 10 days later. Until I spoke to Gemma.
27th July 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to offer this feedback - it is welcomed and much appreciated. I shall be sure to let Gemma and Dr Oraegbuna know of your kind comments. Doctorlink is currently being re-assessed and we are hoping to offer enhancement in the not too distant future. With best wishes - Julie - Patford House Partnership