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Beversbrook Medical Centre
2018-03-07
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Written by a patient
Written by a patient 7th March 2018
I never have a problem obtaining an appointment however I rang for my 3 year old who had a temperature and not very well with a sore throat, not eating or drinking, but the receptionist would not book an emergency appointment, he also has a heart condition and she still would not put an appointment in, she was extremely unhelpful and quite rude. I understand you get time wasters however when my son was 3 weeks old i was unable to get an appointment and turned out his pulse was 300 and Dr church had to call an ambulance! So Dr church has said he will always see him, so when this receptionist would not see him it was extremely unhelpful.. however Dr church rang and asked us to come in straight away which I did and was given antibiotics, so the receptionist really should not be turning children away regardless whether its 8am or 5.30pm, as children can deteriorate quickly.
9th March 2018
Response from Beversbrook Medical Centre
Thanks for this - it's very helpful to hear your veiws and I am sorry to hear that you feel we let you down on this occasion. I would be very interested to speak to you further on this and have the opportunity to investigate this matter to help us improve our service for the future. We do try as much as possible to make sure that people have access to a doctor on the same day when this is requested wherever possible. We do triage our on the day appointments through our Doctor Link service to ensure that patients are seen by the most appropriate clinician in a timely manner and children can use this symptom checker from the age of three years old. When we have no available appointments the GP is able to call the patients back and can make the decision as to whether or not to see them outside of their clinic times, if they feel it is appropriate. I am pleased that your son got same day treatment and that the matter was resolved but I am sorry to hear your comments about the member of staff you spoke to. I hope to hear from you soon so that I can look into this for you in more detail - I can be contacted at emmybutcher@nhs.net. Many thanks - Emmy Butcher, Managing Partner