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Beversbrook Medical Centre
2018-04-20
Person
5
5
0
Written by a patient
Written by a patient 20th April 2018
I have to have regular nurse appointments for blood tests and appointment times are nearly always met.
My latest INR blood test was slightly out of range - I check the results on-line. It showed the result as satisfactory but I rang the clinic as I knew it wasn't quite right. I was advised that the test should be re-done in 2 weeks which makes good sense to me but I could see no reference on the on-line result to either contact the clinic or to have another test in 2 weeks. Please see this as constructive criticism, I am very familiar with how and why INR results can fluctuate but others might not. All in all, I have every confidence in the Practice and everyone who works there - thanks.
28th April 2018
Response from Beversbrook Medical Centre
Thanks for your feedback - which is really helpful. We were not aware of this problem so thanks so much for highlighting it. We do have a safety netting procedure to make sure that our INR patients are well managed in Practice but you have now brought to our attention something which we can now improve on. I am very grateful for you in raising this and also for your kind words regarding the Beversbrook team. Your feedback is invaluable - thanks once again! - Mrs Emmy Butcher, Managing Partner - emmybutcher@nhs.net