Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2023-01-03 Person 5 5 0

Together with my family, I have been taking care of my mother's complex health condition at a very critical time during strikes and A&E surges. We have even had to call ambulances on multiple occasions. That is before we discovered the expert help of the practice manager Julie Taylor and the various doctors (Dr Church, Dr Astin and Dr Brizell who have all been involved) at Patford House/Beversbrook Surgery. Without them, I dread to think what the outcome might have been. I have updated the team with emailed images of oedema, shared worrying oximeter stats, sent requests for urgent medicines and the rest. Julie's response has been fantastic. I have been overwhelmed by not just the support, but the kindness our family has been shown. I am a firm believer in keeping doctors updated with information in a concise and easy-to-read manner, that way they are aware of facts and a bit of history and are better able to make clinical judgements and to help. Too often doctors and surgeries are criticised and to my mind this just isn't fair. Help them to help you! Calne is also very fortunate in having the amazing Northlands Chemist who keep long opening hours. The staff there are excellent.

Encourage older people to keep you updated about their problems rather than suffer in silence until they hit crisis point. Communication is key. I would, however, level this comment at the NHS as a whole.